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Posted by: QuadKaryn
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You should have seen the BS that was handed to QuadKaryn when she was getting her Rag'n. The dealer ordered it with Al. sides instead of fiberglass! Finally got her deposit back and she went over to some other dealer (was in Manteca, went to Gilroy, IIRC.)
Oh ya.. don't even get me started on that mess...I was dealing with a dealership in Manteca that has gotten WAYYYYYYYYYY to big for their own boots.. their customer service has gone completely down the tube! Waited 8 weeks after being told it would only take 2 weeks.. then after 8 weeks they had NO IDEA where my trailer was.. only to find out that supposedly it was made completely wrong.. not even close to what I ordered.. their solution.. wait another 3 months for them to build me the right one (like I would trust them to try for #2) and they'd throw in an inverter for free and give me a rental trailer (which could be any used trailer they happen to have on the lot) when I needed, I just had to drive 1hr each way to pick it up whenever I wanted to use it.. HA.. NO THANKS!! Took my deposit back (with of course no interest for the 2 months they had my very large deposit!!)and headed to Gilroy and got a better deal on the same trailer but with more options, had my trailer within a week and their customer service is awesome!!! The big dealerships don't care about customer service because they move volume... the small guys need customer service on their side! I can tell you that everyone at the Ragen HQ down south knew my name by the time I was done with them.. haha!
Good luck with your trailer issues... they can be very frustrating!!!
Posted by: BlackandRedWarrior
I can't remember where you are, but I think Fresno?
Have you checked Clovis RV on Shaw/168? Forget them for service though.
Posted by: BlackandRedWarrior
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Originally posted by: 2BIG2BFAST
i found them after i bought one in montclair.
From what I hear (at least through my friend) you're better off. hehe
Posted by: BlackandRedWarrior
You should have seen the BS that was handed to QuadKaryn when she was getting her Rag'n. The dealer ordered it with Al. sides instead of fiberglass! Finally got her deposit back and she went over to some other dealer (was in Manteca, went to Gilroy, IIRC.)
Maybe it's a good thing I can afford a TH. LOL
Posted by: Bigdaddy660R
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Originally posted by: 2BIG2BFAST
a little update still no trailorhr>
2Big; Do ya want me to check with my dealership for what your looking for????????
Posted by: Bigdaddy660R
Any Updates 2big???????????
Posted by: 2BIG2BFAST
anyone know where i might get the best deal on a fs 2500 superlite weekend warrior? i have a quote on one but im looking for some more dealers so i can compare. thanks in advance
Posted by: 2BIG2BFAST
i found them after i bought one in montclair.
Posted by: 2BIG2BFAST
a friend told me the same thing. his fs2300 cost32.000 my fs2500 was 29,00 after all the bull crap.
Posted by: 2BIG2BFAST
im sure i got raped on the deal also, but i needed something for pismo
Posted by: 2BIG2BFAST
them sorry a$$ sobbbbbbbbbb giant rv promised my trailor would be here by the 21 well guess what, now those lieng ba$tard$ are say sept. 2it will leave the assembly line and it will be at my house on the 6th. sure its like 5000 cheaper to go threw them instead of our local dealer but man that pi$$e$ me off just tell me the truth about when its gonna be done upfront, dont take my money and then give me excuses, sorry guys im just mad
Posted by: 2BIG2BFAST
now im really getting pissssssssssssssssssssssed , oh im sorry sir we did not realize that monday was a holiday or we would have never given you that arrival date. what a crock of sh!t. every thing i do seems to end up like this
Posted by: 2BIG2BFAST
thanks you for the information i will give them a call today and see what he has to say about it
Posted by: 2BIG2BFAST
a little update still no trailor
Posted by: 2BIG2BFAST
i am looking for the super lite fs2500 billet interior sport package dual electric beds bay window with swivel rockers. with generator. now it suposedly is gonna be here friday of this week. who knowss
Posted by: 2BIG2BFAST
first it was jerry howard liar then kim the finance guy liar then larry the online manager the biggest liar of all. these trailors are such hot items they dont care about customer relations becouse there is always someone looking to buy a trailor. i would try to find another dealer
Posted by: 2BIG2BFAST
try www,panpacificrvs.com
Posted by: 2BIG2BFAST
i can already hear there excuse of why my trailor is not here. oh im sorry mr cobb , we were gonna deliver your trailor to you friday but due to the fires in los angelas interstate 5 was shut down to only 2 lanes and we did not want to take any chances with your trailor. we would not want it to catch fire now would we?
my response, whats it matter if it catches on fire. i have already waited all summer so whats another 3 months gonna matter
Posted by: 2BIG2BFAST
i knew it no trailor
Posted by: 2BIG2BFAST
well folks the trailor is here. it showed up about 1030 at night, as the driver and myself were going threw it i went to open a cabinet door and it completely fell apart. then the billet trim piece on the bed fell off, went to check how much gas was in the fuel station and the guage was not wired up, well got hungry so i went to use the microwave/conventional oven. needless to say i had to remove the oven undo the cord in the back of it and plug it in. i thought i would take it up bear hunting, about 9 oclock it got cold so i fired up the heater 5 minutes later the carbon monoxide alarm started going off so we shut the heater off opened all the windows. every time we turned the heater on it would set the alarms off. then what really pi$$ed me off im up in the mountains and after 5 hours of the hot water heater , and refridgerater the trailor ran out of propane. they barely put any propane in the tank. overall it was a great learning experience and we did seem to salvage some fun out of the trip. the last thing that finished us off with the our little trip is my f 150 4x4 with 35 inch tires will only pull the trailor in first gear about 15 miles an hour up the 11 percent grade. now my truck is in the shop and its costing me 2000 dollars for some 4 88 gears just so we can haul it. isn't life great, your handed a box of lemons what do you do make lemonade
Posted by: brimik
CALL THEM AND ASK FOR DICK TORRES,VP OF GIANT RV.
it took them 3 trailers to finally get it right.
1. went to pick it up-3hr drive.MONTCLAIR store, had 9.30am appt. trailer was at back of line was told to come back at 12:00 pm and would be ready,wrong! 5:30 i left without my trailer.(wrong trailer)
2.told them they would deliver trailer #2 it arrives 1 week later (wrong again)made driver take it back.
3. called dick torres he understood my issuses and said he would take care of it.
i week later i picked my trailer up at giant rv INDIO store on my way to cahilla creek mx.
trailer is exactly what i ordered w/a few extras.
overall a sh@tty experiance but got a great deal thanx to dick.
Posted by: SCTouareg
2BIG2FAST, who are you dealing with? Just curious because we were at Giant RV last weekend and want a FS2500 as well. They said they had 5 of them then and today they said they only had one. They said the next run of FS2500 trailers is scheduled for the end of October.
Does anyone know of any other dealers in So. Cal.?
Posted by: SCTouareg
I did look at them It is a haul to go get it but probably faster in the end. Any thoughts on Extreme Toy Haulers?
Posted by: SCTouareg
2Big - Now I'm worried because I just ordered a 2008 FS2500. However I did NOT order it from Giant RV. I hope the quality is not going down hill.
I am buying from Haulin Toyz in Ventura California and they have been great. The price is less than $28k out the door...
Posted by: DLUNA1
2Big2Fast,
Sorry to hear about your unfortunate experiences with Giant RV. I just picked up my SL2805 Billet from them this past saturday and I also had a communication glitch with them. They forgot to add the fuel pump station and luckily I showed up a couple of days before delivery and asked them to get it installed a.s.a.p. and they did. I dealt with JD at the Corona store and he was very helpful and appeared that he could make things happen. I also noticed that the Corona store is more customer service orientaded than the Montclair store. Give JD a call and see if he can help you out with these issues.
Good Luck!
