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Posted by: jetsnow600
Headinjury should be able to help you out. We bought our weekend warrior from him last year and i have nothing but good to say about him. On our first trip out our bunk fell down and it had a hole poked in it from the rail exhaust. The rear rubber holders broke and the bunk came down and the shocks that hold it up bent too. I took it right to the weekend warrior factory in socal and they fixed it right away(dropped it off 10am on a thursday and it was done on friday at 1pm). Very helpful and i would recommend anyone who is looking to buy a weekend warrior to buy through headinjury even if you live in other states( i believe delivery is not a problem and he has the best prices) The carlisle tires duneme is talking about were replaced with generals on 2003's and newer or it could be 2004's and newer weekend warriors and that is not a problem anymore. Those splitting weekend warriors were probably from people overloading them. On the 26' double axle weekend warriors loaded with all your gear and water you dont have a ton of payload capacity left and if you start puttin a heavy rail or a bunch of quads i would say it was possibly an overload problem. Just my .02. Dont check weekend warrior off your list just yet, they are great trailers, sounds like its your dealer thats the problem.
Sean
Posted by: Raptoryfn660r
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Thanks
Posted by: BillDS650
I am going too the SSSS this weekend up in L.A. and they will have a big display. I will tell them I was going to get one but not now.
Posted by: TractorPacker
Where did you buy? Ours is from Everett. We took it in for warranty, 2 pages of little things, some my fault and they fixed it up. Call them and see if they will help. If you need the # PM me.
Posted by: TractorPacker
Quote
Originally posted by: Nickli
Jim,
Heres what has transpired so far with our 2005 Weekend Warrier and I an actually telling everyone I know who is lookig for one to go to the same place we went. Its RV Town un Hiway 99 betwen Everett and Lynnwood. Ill tell you how we were treated. First when we were dickering for the price, They were asking 22000 on the window sticker. I ended up getting them down under 18000. THEN, I started asking for goodies. 1. Pull out the Microwave and put in a Gas Oven 2. Equip it with all the necessary equipment my truck would need for towing it. They did both. The day I brought it home, I noticed a small scratch in the skin and called them right back and told them to make a note of it in my file. The ovens were on back order until this weekend. By the way, like berta said, the 2005 has a 2 yr warrenty. I dropped mine off last Saturday and they called me Wed and said it was ready. At that time they asked me if Id like them to install a light where the scratch was. I figured what the heck. It was high enough, Theres a storage box under it, who knows, I may need light there. So, today when I went to pick it up, all was done. And Id recommend them to anyone. Their phone # is 425-710-0160 and the service manager, is Ryan. They've treated us very well. It may be worth giving them a call.
That store rocks. I have no new info. now. Nick and Berta stole my idea.
Posted by: TractorPacker
Thats awsome, want to come with me to the WW store. The vinyl floor is coming up in the doorway. Mine is under warrenty still, I don't see any problems. We just find it today, though.
Posted by: TractorPacker
Wanna borrow my baseball bat!
Posted by: DuneMe
I think the owners name is Mark but, don't know him or his last name.
I like my WW but, there have been issues with their trailers:
1. Carlisle Tires - I had one go on the way down to Pismo one weekend and two on the way back. Two other WW owners in my group lost tires that trip. . . total of 5 tires were lost. Blow-outs. AND that's just one weekend!
2. Recently I've heard of some of the 2001 or 2002 trailers splitting! Apparently the frame was thinner? Not sure which year but, worth checking the frame every once and a while. Apparently they blame the owner for not applying a new sealant to the room resulting in electrolisis?
There are more posts on Glamis - Dunes
Posted by: DuneMe
Hey Headinjury:
What's the max weight (payload) for the 2200FT? 2600FS? 3000FS? and lastly a special ordered 3200FS?
I have a 2200FT now (got from you guys - Big Al). Most of my friends have 2600FS's
I am looking into a 3200FS (3000FS with two extra feet!).
Also, I tow with an Excursion Turbo Diesel. Will the 3200 move more of the weight off the tongue? Any issues I should be aware of?
Thanks.
Posted by: Bing
interesting news!!!
We just finished saving up for a brand new Weekend Warrior this past friday. (cash is the only way to go)
Maybe I will wait and see how this issue gets resolved before I go negotiate.
Keep us updated!!!!
Posted by: Bing
try e-mailing them a link to this thread
Maybe it will help them get a little closer to their customer base.
Posted by: Bing
Quote
Originally posted by: Bigdaddy660R
Once again Thanks to all MY QUADING buddies for taking the time to READ and RESPOND!! THANK YOU. I thought of the e-mail idea the other day, all they have on the Weekend Warrior web site is a phone #. I have an e-mail address to the PRODUCTION/SERVICE manager, but he's the same guy that told me "YOU'VE RUN OUT OF LUCK" so i think any e-mails to him would end up in the "circle file" (by the way he has seen the digital pics of this split in the siding that i took) If anyone has a contact or e-mail address of "someone" @ Weekend Warrior please PM it to me.
I'm in a holding pattern right at the moment waiting for the sales manager to return from vacation, he's at the dealership that i purchased the trl. from. (and he is well aware of this ploblem also) if he decides to go south with the manufacture, I let all of you in on his place of bussiness, but for right now i'm trying to get all of them to step-up gracefully (ie dealership & manufacture) BR>
Thanks again for taking the time to read and POST!!!...Jim
I truly believe if the right person (at weekend warrior) were to read this thread,,,,your problem would dissappear. Find the right person, and give him a chance to make things right. Thats all you can really ask of a manufacturer.
If that doesnt work,,,,then do whatever you need to.
This isnt your typical warranty issue. It is more of a quality control problem. They should really be doing backflips to try and fix this simple problem.
Posted by: Bing
Good News Jim!
Now stop abusing that darn trailer!!!
Posted by: sandbomber
Mr Big let me know if I can help in any way!!!!! A large group like this forum can make a difference
Posted by: sandbomber
Posted by: sandbomber
Well done diver
Posted by: Nickli
Jim,
Heres what has transpired so far with our 2005 Weekend Warrier and I an actually telling everyone I know who is lookig for one to go to the same place we went. Its RV Town un Hiway 99 betwen Everett and Lynnwood. Ill tell you how we were treated. First when we were dickering for the price, They were asking 22000 on the window sticker. I ended up getting them down under 18000. THEN, I started asking for goodies. 1. Pull out the Microwave and put in a Gas Oven 2. Equip it with all the necessary equipment my truck would need for towing it. They did both. The day I brought it home, I noticed a small scratch in the skin and called them right back and told them to make a note of it in my file. The ovens were on back order until this weekend. By the way, like berta said, the 2005 has a 2 yr warrenty. I dropped mine off last Saturday and they called me Wed and said it was ready. At that time they asked me if Id like them to install a light where the scratch was. I figured what the heck. It was high enough, Theres a storage box under it, who knows, I may need light there. So, today when I went to pick it up, all was done. And Id recommend them to anyone. Their phone # is 425-710-0160 and the service manager, is Ryan. They've treated us very well. It may be worth giving them a call.
Posted by: Nickli
Jim,
I think you are way better off dealing with the store you bought it from. The store you bought it from is representing Weekend Warrior. Its their reputation that will be tarnished if word gets around that things arent right with your barely over a year old rig. The labor to fix it is something that shouldnt cost an arm and a leg and its their problem to get re-embursed from the manufactor. Its my understanding that that is how most warrenties work anyway. The local guy fixes it and the parent company pays them after they submit paperwork. Did you get it in Fife? just curious. If theres anything else I can do to help you with this dont be afaid to ask.
Posted by: RealtorRider
Jim, I agree with all I hear on this thread!! I wish I had more input other than be Nice, and persistant, work your way up the food chain and take notes.
My experience with other things is to use their own words, and ask them to back up their product!
Good Luck!!
Posted by: HappaRap
I think it's a load of crap, I've seen the seperation personally and in my opinion, there is no doubt this is a factory defect, no matter how long it took for it to come apart. I know how BigDaddy takes care of his stuff and believe me that toyhauler has been taken care of extremely well, no abuse whatsoever!!! I think it's time to bombard the company with letters about their inferior product, simple as that. If I did happen to buy a Weekend Warrior, it would be a smooth side, but right now, I'm having seconds thoughts on their product as a whole. If you don't have customer service and they won't stand behind their product, it won't sit in my driveway!!!
Larry
Posted by: Quad4Fun
Hey BigD,
I'm sure you remember back to some of my earlier posts about customer service.
CUSTOMER SERVICE IS NUMBER ONE.
Athough I do subscribe to the theory that the customer is not necessarily "always" right. There are some moochers and cheats out there that should not be accommodated.
I understand warranties are only good for a specific time. When they run out, the customer is generally SOL and we all have to live with that fact.
Issues that come up after warranties expire happen for numerous reasons. But if somebody has a complaint or issue after the expiration, within a reasonable time frame of course, the company should be courteous enough to talk to them and help the CUSTOMER figure what the problem is. That is their job as far as I am concerned.
They (manufacturer and business's) deal with this stuff enough, they certainly can tell when somebody is just trying to take advantage of them or slip something by. We all know there are lots of people out there that try to do it. They lie and make stuff up.
BUT BUT BUT, they should at least take the time to listen to people and help those that have legitimate issues.
What a crock of a situation you are in?
Only being 1 yr 5 months old, there is no doubt the manufacturer should buck up and back their product.
They should take the time to listen to your problem and concerns, look at the trailer, and help figure out what is causing the problem. Then work with you to do what they can to help make it right.
They should absolutely not just blow you off.
I still like the Les Schwab commercial where the lil ol' lady throws the tire through the window.
Maybe you can back the trailer through the front of there building and park it in the Manager/Owners office for him to fix it for you img src="i/expressions/face-icon-small-happy.gif" border="0">img src="i/expressions/face-icon-small-happy.gif" border="0">
Anyway, enough rambling from me.
Hang in there, and give 'em hell.
Posted by: Quad4Fun
HERE IS A PARAGRAPH FROM THEIR WEBSITE..............
"As pioneers in this industry, Weekend Warrior has set the standard for combining utility, quality, comfort, and style. Our commitment is to provide functional floor plans to hold heavy amounts of cargo and a balanced towing platform. We always use the highest of quality components and materials, to insure reliability and comfort for our customers. We work with our customers to build units that will fit their needs of cargo space, and have the perfect amount of luxury interior amenities you expect from a high line recreational trailer."
Posted by: Quad4Fun
BigD,
I apologize if it may have seemed that I may be questioning your situation, or at the very least casting a shadow over it. I know you were not saying that I was questioning your motives. But since you did defend yourself a little bit, I just want make sure you know I do back you 100%, no doubts img src="i/expressions/face-icon-small-happy.gif" border="0">
The Manufacturer needs to look at this situation and say,
"Oh my gosh, it looks like there is a problem here BigD We will do all we can to take care of you and get this fixed. We take pride in the quality of our product, it should hold up much better than that."
Those were general comments, because we all know there are those types of people out there.
Just my thoughts on why the manufacturers are, and have to be, a little leary about things.
They should definately lead credenence to those with legitimate issues and bend over backwards to make them right.
I agree Customer Service is number one. Except in those cases that is is blatantly obvious that somebody is just trying to bilk the company for their (customer) mistake, or something they should not be entitled to.
I know you are not trying to get something for free.
Then I thought, or hoped, that I specifically commented on your particular situation and why it appears to me they need to buck up and take care of you.
Keep on 'em baby img src="i/expressions/face-icon-small-happy.gif" border="0">
Posted by: Quad4Fun
They better deal with ya, we can make quite a presence in their front parking lot. We'll all be on their front door if they dink you around, hehe img src="i/expressions/face-icon-small-happy.gif" border="0">
Treat one customer bad and the word spreads. The word spreads expecially fast around here.
I'll be honest, I'm looking at their Wide body trailers with the sleeper up front. That's the one I want.
But I do like some others and won't hesitate to go with another.
Posted by: Quad4Fun
Hey BigD, glad to hear you are all squared away. NOw go have fun.........
BTW, when you are ready to sell, drop that thing off at my house will ya img src="i/expressions/face-icon-small-happy.gif" border="0">img src="i/expressions/face-icon-small-happy.gif" border="0">
Posted by: 2mnyToyz
I'm not sure what I can contribute that hasn't already been said...
The dealer can let you know who the regional rep. is. They're the ones with the $$$ for consumer loyalty. Typically the dealer repairs the coach, then sends in a warranty claim to get reimbursed for their expenses. The dealer may be reluctant to fix it out of warranty because the factory may not reimburse the claim. The dealer can contact the area rep. to get a decision on standing behind their product.
I'd track down the area rep. and have a chat with them in any case, just so you can be assured you get your concerns addressed. The dealer's hands are tied, unless they file your claim on someone else's coach.
If you get an estimate for the repair, you may be better off discussing the issue when dealing with actual $$$. The area rep. may find it easier/cheaper to pay for it than let it drag on.
That's only a $1.05 comment... BR>
Good luck!
Posted by: YoDaddy1
Just to throw my 2 cents in, which are not worth a plug nickel, I will basically re-iterate what all of our friends here have said. Weekend Warrior should really be ready to stand behind their product here, as should the dealer you bought it from. I would apply pressure to the dealer to fix it, and let them deal with the manufacturer. Sorry I couldn't come up with a new and creative idea for ya bro', but that is my opinion on how it should work.
John
Posted by: Bigdaddy660R
I have a 04 W/W toyhauler; Here's the problem, 2 weeks ago i was washing it and dicovered a split in one of the seams on the siding (where the 2 panels of metal join together) I called W/W and talked to a "PRODUCTION/SERVICE" manger and explained my dilemma to him, I GOT NO WHERE FAST!!!! and he offered NO help what so ever. I was told that the coach was out of warranty and I was out of luck and would have to pay someone to fix this problem. I SAY THATS BULLSH!T this toyhauler has less than 5000 miles on it, it has not be hit or abused in any way!!!!!
My QUESTION to any one who reads this and has a "WEEKEND WARRIOR TOYHAULER" do you know of the owners name of this company; or do you know any person that i might speak with to discuss this problem without getting BLOWN OFF!!!!
As i explain to the first MANAGER that i spoke with, I've paid for a new trl. why should i have to pay for a factory defect!!!
I've posted a picture of the split on my picture page, ANY HELP would be greatly appreciated, Many thanks in advance and thanks for taking the time to read my story.......Jim
Posted by: Bigdaddy660R
Quote
Originally posted by: Trasher
The best thing to do this to remain calm and don't yell and scream. If you do that stuff they will turn you off quickly.
I didn't try to make my post sound like i'm a raving lunny, I'm just PO'dabout the way i was treated by the person i spoke with; and i think any of us would not allow this to happen to them. I spoke to this person with the up-most respect that one person can give to another; and the end result was what i posted B-4 "blown off".
I'm sure many of the So. Cal riders have this toyhauler trl. and had problems with them in some fashion, all i'm looking for is a contact at Weekend Warrior that i can talk to. Thanks Again.....Jim
Posted by: Bigdaddy660R
My trl. is one year & 5 months old, thats where the head butting comes into play. I feel the siding "should not" be coming apart this early in the life of the trl.
There side (from what i'm understanding) is the trl's out of warranty, It's not there problem!!!!
Thanks TP for your help, I'm also working with the Weekend Warrior dealer i bought it from, they are trying to put some preasure on Weekend Warrior to get them to step up and make this dillema good......Jim
Posted by: Bigdaddy660R
Thanks guys for the words, I think CUSTOMER service is the #1 thing that any of us could ask for. I'm SAD to say what i got from this person @ Weekend Warrior just shows what happens when a company gets to BIG for it's own good!!!! if anyone has any contact info inside Weekend Warrior please PM me so i can talk to them and get to a fair settlement about this. Thanks again for reading my post....Jim
Posted by: Bigdaddy660R
Thanks Nicklet & Nickli
I'll give RV Town a shout on Monday And talk to Ryan and see if there's anything he can do to get Weekend Warrior to step up and back-up there claim that they sell a FIRST RATE toyhauler. This is such an easy thing to fix, but Weekend Warrior seem to think I should have to pay for it, Thats wrong IMO. Aluminum panels should not be cracking and splitting as new as this toy hauler is IMO......Jim
Posted by: Bigdaddy660R
"I do subscribe to the theory that the customer is not necessarily "always" right. There are some moochers and cheats out there that should not be accommodated."
Sean good points in your post, the above quote is just to clear the air; I'm not looking for anything for "free" My point is that CUSTOMER SERVICE is #1 for anything that you purchase or any job you do for someone, If i was to tell my customers "THEY WHERE OUT OF LUCK" (right or wrong) i'd be looking for work all the time, guess what i've been working for the same company for 15 years.
"They (manufacturer and business's) deal with this stuff enough, they certainly can tell when somebody is just trying to take advantage of them or slip something by. We all know there are lots of people out there that try to do it. They lie and make stuff up."
Again "good point" with the inspection that i've done; anyone can clearly see (If a W/W Rep. looked) that the bottom panel was pulled away from the coach and something was fixed, then the panel was reattached and re-nailed; the rest of the panel has staples in it "Not nails" this is where the panel was stressed and split at the seam, I can't help that it took 1year and 5 months for it to fail. I'm just asking Weekend warrior to make good on a manufacturing problem. if it was cheap materrials being used there would be allot more seams that where failing IMO.
Thanks again for all the responses with this issue...Jim
Posted by: Bigdaddy660R
"BigD, I apologize if it may have seemed that I may be questioning your situation"
Sean, NO apologys are necessary; your post have very valid points from both ends (theres & mine). I WILL with no doubt get this issue resolved "NO DOUBT" and if Weekend Warrior wants to retain a customer they will step-up and deal with me "WITH NO DOUBT"
Thanks again for taking the time. Jim
Posted by: Bigdaddy660R
Once again Thanks to all MY QUADING buddies for taking the time to READ and RESPOND!! THANK YOU. I thought of the e-mail idea the other day, all they have on the Weekend Warrior web site is a phone #. I have an e-mail address to the PRODUCTION/SERVICE manager, but he's the same guy that told me "YOU'VE RUN OUT OF LUCK" so i think any e-mails to him would end up in the "circle file" (by the way he has seen the digital pics of this split in the siding that i took) If anyone has a contact or e-mail address of "someone" @ Weekend Warrior please PM it to me.
I'm in a holding pattern right at the moment waiting for the sales manager to return from vacation, he's at the dealership that i purchased the trl. from. (and he is well aware of this ploblem also) if he decides to go south with the manufacture, I let all of you in on his place of bussiness, but for right now i'm trying to get all of them to step-up gracefully (ie dealership & manufacture) BR>
Thanks again for taking the time to read and POST!!!...Jim
Posted by: Bigdaddy660R
Thanks DuneMe; I just sent a e-mail to shawn aka Headinjury. Shawn if you read this post/thread please get in touch with me. maybe you can steer me in the right direction.....Thanks Jim
Posted by: Bigdaddy660R
Quote
Originally posted by: Headinjury
I will call you Jim.
Thanks Jetsnow for the props.
BTW cool website here.
Thanks shawn I look forward to hearing from ya.
Please, just to set the record straight, I LOVE THIS TRL. as a matter of fact it's the second one i've owned in less than 3 years. The first one was stolen from me by some lowlife thieves. The good part of this story is the trl. was found (it was trashed, Meth cookers) and justice was served; and i'm happy to say that the thieves are serving a three to five year prison term and they have BIG BUBBA by there bedside every nite ....Jim
Posted by: Bigdaddy660R
Quote
Originally posted by: joker258
good sam trailer life magazine has a section in it where you send in a problem to them he contacts the manufacture for you & checks to see if he can get the problem resolved for you then he prints it in the mags what happened & what they did to fix or not fix your problem. the manufacturor go the extra step on that because they dont wanted it printed that they said sorry your sol.
Thanks joker thats a good idea; Does good sam trailer life magazine have a web site i can look at (if so PM me the info), I might have to go that route I'M GETTING NO WHERE with anyone. The Sales Manager @ the dealer i bought from WILL NOT return my phone calls (its been 3 weeks) I'm going to give him ONE more day to see if he wants to help; and if not, WELL YOU KNOW WHATS NEXT!!!!!!
Headinjury, I know your watching this thread; WHY NO PHONE CALL FROM YOU!!!???? I know this is not your problem AT ALL but please steer me in the right direction with whom i should talk to (PM me). Thanks once again for taking the time to read this thread....Jim
Posted by: Bigdaddy660R
Quote
Originally posted by: OneFlyCowboy
Big daddy just let me know if we have to use some alternative resources hr>
YA know what Cowboy; WE NEED A GOOD OL STAMPEDE!!!!!! think that would help!!!!!????
Posted by: Bigdaddy660R
Quote
Originally posted by: Headinjury
I said I will help you and I will. You must be a little patient. I'm very busy and I will help anyway I can. Just hang tight. Thanks, Shawn
Shawn; My aplogees for my impatients, but please understand that as of right now I've gotten NO WHERE with this and i think if you where in my shoes you'd be some what frustrated & impatient yourshelf. Please try to understand, your response is like a breath of fresh air to me......Jim
Posted by: Bigdaddy660R
Cool, I'm still here Holding my breath!!!!!!!
Posted by: Bigdaddy660R
Just to update everyone who's watching this thread; Headinjury AKA Shawn Zang got a person @ Weekend Warrior to get in touch with me. I'm set up with my Weekend Warrior Dealer to inspect the split in the siding of my toyhauler, they will report their findings to this person @ Weekend Warrior.
Headinjury AKA Shawn Zang YOU DA MAN!!!!!! I know who to talk to when it comes time to up-grade!!!!!! ...Jim
I'll let everyone know how the rest of the story unfolds (dealing with the Weekend Warrior dealer)
Posted by: Bigdaddy660R
Just to let all that are watching this tread know;
It went very well @ the dealership today. An assessment was made of the problem area, and parts are on order to fix this problem. The dealership went as far to fix some other concerns that i had with other items @ NO CHARGE, Thank you for doing that!!!!!!! BR>
I'm very happy to say that an old freindship was re-kindled, that part makes me very happy!!!!!!BR>
I'll continue to keep an update going till all REPAIRS are finished!!!!!! Thanks again for taking the time to read my post......Jim
Posted by: Bigdaddy660R
First Off; Gunny WELCOME to ATV Connection, And THANK YOU for expressing your concerns & comments about CUSTOMER SERVICE.
Again a current update, The Weekend Warrior REP. was in contact with me this morning; he asked me how things went @ the dealership, my explaination was the same as my prior last post, as far as the statis of the repair is going.
I'm sorry Gunny that you received the treatment that you did from an individual at WW. If help with this problem is what you need PLEASE talk to headinjury he is the person that put the rep. in touch with me (note: there was no NEED for him to do this) BUT HE DID and i truly thank him for taking time out of his business to get involved.
As rescuediver stated in his posts some companys do have their problems and with our help maybe these problems can be resolved. My job sometimes requires me to be a "FIREMAN" and if a fire needs to be put out i'm there to do it.
Weekend Warriors IMO are one of the top Toyhaulers in the industry, the next Toyhauler purchase for me will be made with WW, but if the same problem with customer service needs to addressed I'll know who to speak with, and thats the BOTTOM LINE......
Thanks for taking the time to read my post....Jim
Posted by: Bigdaddy660R
WELL !!!!!!!!
I think the final chapter of this situation is unfolding. I took my WW trl. to the dealership this morning; drop it off and it sould be ready for P/U next saturday with the siding (panel) replaced/fixed. WW is paying to fix this (parts & lbr), this makes me very HAPPY. Now lets see how the dealer does!!!!!
I'll post a final time on the finish of this repair....... Thanks for taking the time to read my post....Jim
Posted by: Bigdaddy660R
Lets See:
I received a call on Thurs. that my WW toyhauler was fixed & ready to be picked-up (I'm EXCITED) Saturday morning comes, I drive to the dealership, back-up to my trl. & start my inspection of their WORK. "MAN that siding looks great"!!!!!! but the stg. door doesn't look right (the frame is out of wack big-time) OK; so i try to open the entrance door & with most of all of my might I pull on the door and the thing is stuck in the DOOR frame (yes it's unlocked) after getting the door open; ITS FRAME IS WAY OUT OF WACK ALSO, the trim on the inside was all pulled away and a gap the size of my little finger was around the inside of the door frame and the frame was all cockeyed WTF!!!!!!!
THE REST OF THE STORY YOU CAN FIGURE OUT!!!!!!
I was called (after returning home) from the service manager trying to re-assure me that all is not lost!!!!!! OK. I politely explained to him, DO NOT CALL ME UNTILL THIS TRL. IS FIXED RITE!!!!!!! & for the most part i'm at a loss for words.
Next Saturday should be an adventure to say the least!!!!!!! WOW........Jim
Posted by: Bigdaddy660R
Quote
Originally posted by: Gunny
BigDaddy,
Sorry to hear this lastest in your odessy. From your last post that Forrest River Sierra Sport Hauler I bought is looking better all of the time. Sorry I just could not resist---Bad Gunny, Bad Gunny!!!
Gunny
Gunny there is no BAD here, I still stand behind Weekend Warrior Toyhauler. What gets my GOAT is what some people think they can hand you and THINK they can get away with it. I'm hear to tell ya I'll play this right down to where HE!! freezes over ......
Posted by: Bigdaddy660R
Quote
Originally posted by: TractorPacker
Wanna borrow my baseball bat!hr>
You know that would be only as a last resort, NOT. LOL
Posted by: Bigdaddy660R
LETS SEE
I picked up my WW toyhauler today and everything was fixed to my satisfaction (IT LOOKS GREAT). As far as the mishap of last weekend, the SERVICE mngr. @ the dealership apologized to me for the mishap & offered too, 1-deliver my trl. to my home, 2-pay for a tank of fuel in my truck. I thanked him for being a gentelman and trying to right a wrong; and thanked him for the generous offers. ALL is said and DONE now, I can't wait to buy a new TOYHAULER after the first of the year.........Jim
Posted by: Trasher
I found this number on their web site. I hope it helps:
Please Contact
Weekend Warrior Manufacturing
1-800-500-9914
The best thing to do this to remain calm and don't yell and scream. If you do that stuff they will turn you off quickly. Just state the facts and ask for it to be repaired under warranty. Good luck!
Posted by: rescuediver
I've been following this thread to see how they treat you to the end. I'm looking at getting their FS with the new slide out. Even though, they now come with a 2 yr warranty, they shouldn't treat you the way they did/areBody panels shouldn't split like that. Keep on them, this definately has me taking a second look at their craftsmanship. I always thought they were the number one trailer. But, looks like their service needs a little help themselves.
Keep up the good fight.
Posted by: rescuediver
Quote
Originally posted by: Bing
try e-mailing them a link to this thread
Maybe it will help them get a little closer to their customer base.
Bing, That's a marvelous ideaI was going to throw out the idea of printing off the replies he's getting. Then, show them to whomever he talks too. Let them know, word is getting out and effecting how people are looking at their products.
Posted by: rescuediver
Jetsnow, I was talking to a local rv repair shop, last year about this time. He had a ww in, that had the same problem with the frame cracking. He also said, it was from the owner overloading the trailer with toys. Guess it can be easy to do
Posted by: rescuediver
Sounds good and thanks for the update
Posted by: rescuediver
Headinjury, I am pleased to learn that you helped out Bigdaddy believe, Gunny jumped the gunwhen he contacted "another WW dealer" especially after you responded that you would look into the problem. Gunny, there are rude people in every profession. Fortunately, WW, has Headinjury working for them and he stepped up to the plateAnd, as far as we know, he has taken care of Bigdaddy.
Granted, you hope that it wouldn't have come down to an atv forum and several contacts to individualsBut it does happen. When I go to buy my new trailer, WW will be back on the list. I will just look it over more then once
Posted by: rescuediver
Gunny, I commend you for taking action to try and help a fellow atver outWe all want to do that. It was wrong that Bigdaddy was treated that way, and like you said. no one should. And your darn near right on, with the way "sellers" treat potential or current customers. I am a consumer, that also lets customer service speak for itself. I feel that Bigdaddy, should of been taken care of at his dealership. But, wasn't for whatever reason. Now, A rep stepped up and is taking care of the problem. The way I look at it, " I will not give my business to that particular dealer and go to the next dealer. Even if I have to pay more money. Ride Safe
Posted by: rescuediver
Bigdaddy, thanks for the update. Being in the market for a toy trailer soon, I like how they finally stepped up to the plate for you and are finally fixing it for.
Posted by: Nicklet
Jim... Nick and I bought our WW up in Everett also and we have had the BEST customer service also.. The new ones have a 2 yr warranty but they have not questioned anything we have asked of them.. I would call back again and speak to the next level up and keep going until you get some satifaction.. Good Luck... Nick and Berta
Posted by: joker258
good sam trailer life magazine has a section in it where you send in a problem to them he contacts the manufacture for you & checks to see if he can get the problem resolved for you then he prints it in the mags what happened & what they did to fix or not fix your problem. the manufacturor go the extra step on that because they dont wanted it printed that they said sorry your sol.
Posted by: OneFlyCowboy
Jim, That pm I sent ya is between Us, incase that sorta resolution is required, we gotta keep the ties to a minumum
Posted by: OneFlyCowboy
Big daddy just let me know if we have to use some alternative resources
Posted by: OneFlyCowboy
it would be fun anyway. Heck there are a bunch of cows down that the puyallup we ride in on the rappys and heard em out or just get everyone with quad in washington to pull in and start em up and do sound checks at their establishment. Maybe just swing in and block their entrances with some dumptrucks, ya know pull in let all the air outtathe tires so you have to wait for schwabbies to get there and fix em Loaded with maure
Posted by: OneFlyCowboy
Come on now breath!! Breath bigdaddy
Posted by: Headinjury
I will call you Jim.
Thanks Jetsnow for the props.
BTW cool website here.
Posted by: Headinjury
I said I will help you and I will. You must be a little patient. I'm very busy and I will help anyway I can. Just hang tight. Thanks, Shawn
Posted by: Headinjury
Sorry it's taking so long.Just got done with the Sand Sports Super Show. I will address your problems tomorrow Tues. 9-21. I will also call. Shawn
Posted by: Headinjury
Sorry I meant weds . I will be at the factory for training then. I will let you know . Shawn
Posted by: Headinjury
Quote
Originally posted by: Gunny
Guy's,
After reading and keeping up with this thread, and getting ready to buy a new Hauler, and seeing the really bad treatment recieved here for what looks like any easy fix problem I did this. Three days ago I contacted on my own WW and explaned to them what was going on here, that I thought they where and are acting real badly, and what they where willing to do to help fix this problem. I also explaned that the sale of a brand new unit was at stack if they did not or would not fix this simple problem, for Big Daddy. They actually blew me off the same as they did him. I then went yesterday afternoon and bought a brand new Sierra Sport 23ft bumper pull Toy Hauler from a local dealer. WW probably does not need my $28,469. and they sure arn't getting any part of it. I wish I could have helped, but with this bunch at WW I don't think anyone can.
Gunny
Did you not read the latest posts how I hooked him up with the Factory and everything is being taken care of. Im sorry you bought that forest river. Good luck on the new purchase. Shawn
Posted by: JetboatGuy
Hi guys. I was directed to your great forum some time ago when doing a search for toy haulers. I've been lurking for a while and hope you don't mind if I jump in here.
I'm trying to find a toy hauler that I can get my jet boat into. I know, it seems to be a fairly big order. I've done a lot of research and and it appears there just is not one out there big enough.
I'm hoping to get some manufacurers to build one bigger, with less living area and more garage. Not sure how I'm going to get their attention as I've emailed several and can't get a reply. Also I have talked to a few dealers in my area and they would rather just sell the things and not worry about custom building something for Joe Blow.
Anyway I just wanted to comment in regards to these WW trailers being overloaded. I truly believe any manufacurer who builds a product that will carry water, quads, wigits, whatever should be built to haul the load. If the trailer has room for 4 quads and will haul 100 gal. of water. Then it should be built and certified to carry even more weight than that. OK I think I'm rambling now. I'm sure you get my point.
Regards
Posted by: Gunny
Guy's,
After reading and keeping up with this thread, and getting ready to buy a new Hauler, and seeing the really bad treatment recieved here for what looks like any easy fix problem I did this. Three days ago I contacted on my own WW and explaned to them what was going on here, that I thought they where and are acting real badly, and what they where willing to do to help fix this problem. I also explaned that the sale of a brand new unit was at stack if they did not or would not fix this simple problem, for Big Daddy. They actually blew me off the same as they did him. I then went yesterday afternoon and bought a brand new Sierra Sport 23ft bumper pull Toy Hauler from a local dealer. WW probably does not need my $28,469. and they sure arn't getting any part of it. I wish I could have helped, but with this bunch at WW I don't think anyone can.
Gunny
Posted by: Gunny
I will have to admit that before I bought a unit built by Forrest River, or should I say, another unit by Forrest River. I gave this a lot of thought. I own now three RV's one of those three is a Forrest River made "Cedar Creek" 34 ft 5er. I have read and have some friends that just hate any thing made by Forrest River, they always quote service related issues as the reason. This is for sure a concern with any high dollar purchase. My Cedar Creek 5er is now a couple of years old being a 2002, I have had only one thing go wrong and require service. This was a decorative piece on the outside of one of the three slideouts, Forrest River could not have handled this quicker or better, so my only personal dealing with them was a positive one. With that said I do have friends that say they have had real nightmare problems with Forrest River made products, I have not and took a chance with this new purchase. I have owned severeal different type and styles of RV's from 5 th wheel trailers, a Bigfoot Slide In camper, a couple of Motor Homes and more than one bumper pull trailers. I am not new to this Rodeo, it has been my experiance that cheap trailers or any cheap RV has cheap stuff on it. Really expensive RV's have a lot more of that same cheap stuff.
You mention your last post and hooking up Big Daddy with the factory. That is good and I hope they are willing to solve his problem it sounds like they should. However I also contacted "Weekend Warrior" directly, they where rude and obnoxious, so rude and obnoxious that if we had been face to face there would have been some blood shed by one of us. I will spare the readers there comments, but will say that "WW" made a enemy that day. I went right out and purchased this new hauler from a local dealer simple becuase of that conversation. If they are willing to treat a "Potential" customer that way, I feel like "SERVICE" is a word they know nothing about at all. I will from this point forward steer as many people away from "WW" as I possible can.
Gunny
Posted by: Gunny
Diver,
You are correct I did jump the gun, no doubt about it, it wasn't even my place to do or say anything. But in my own defense here is what happened.
I have been a reader or lurker here on this site for sometime. As a matter of fact I had no need to do anything other than read the matereal here from time to time. I started following this thread shortly after it started, and the more I read the madder it made me that any manufacturer would treat a customer this way. It seems to have become the norm for the "Seller" of anything to have the attidude that if you don't buy it or you arn't happy with it, thats fine with them, and they will sell to the next guy in line. About this time I was in the market for a "Toy Hauler". I have a BigFoot slide in camper that I use on weekends and tow a inclosed trailer behind. The slide in is a real pain to load and unload on the truck, and I had been playing around with the idea of a "Hauler" to replace it. Sense I was in the market and also saw what I precieved to be an injustice, and still do, I thought that "Maybe" just maybe I had a little leverage. I then used what I thought was good judgement with a manufacturer who I assumed was responsable and ethicial. I was wrong on both counts. In my opinion "WW" is neither responsable or eithicial. These conclusions are based on personal FACTS as I was the one who contacted "WW" myself. And from that conversation anyone with even the smallest amount of intelligence would have come to the same conclusion I did. "WW" simple did not give a damn and where very vocal about it, as a matter of fact there was no reason for me to get the reaction I did from there representitive, NONE.
So there you go. I was trying to help a little, maybe I jumped the gun, maybe I had no business butting in at all, maybe, maybe, maybe. What I do know and there is no maybe about is "WW" and the type of people they are, NOT MUCH. I can not help but remember the old addage---Fool me once shame on you!! Fool me twice shame on me.
Gunny
Posted by: Gunny
BigDaddy,
Sorry to hear this lastest in your odessy. From your last post that Forrest River Sierra Sport Hauler I bought is looking better all of the time. Sorry I just could not resist---Bad Gunny, Bad Gunny!!!
Gunny
Posted by: Catjomama
Which model of ww '05 did you buy? We are looking at superlight 23ft used for $18500 and don't know what to offer.
thx
jo
