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Posted by: garyc660R
Thanks for the info guys.....I am looking into a small atv or dirt bike purchase myself. In adding to the previous information, each state has a better business bureau and they all can resolve issues with crooked businesses.
Posted by: MUDDY4LIFE
I also bought a 70cc from High RPM Racer and received NO customer support what so ever after the sale.
They'll never see another penny of mine either.
Posted by: MUDDY4LIFE
Edited.
Posted by: MUDDY4LIFE
Edited.
Posted by: MUDDY4LIFE
EDITED
Posted by: MUDDY4LIFE
Edited
Posted by: MUDDY4LIFE
I have every reason to complain. Its a clear violation of privacy laws when the last name given in my profile is not really my last name [for SECURITY reasons] and this Ron guy goes off and LISTS my REAL last name in a public forum.
Posted by: MUDDY4LIFE
I just received a call from RON @ High RPM RACER and our convesation went well. We both reached into an agreement and as a result of our agreement,I also informed him that I would edit my posts.
I hope the rest of you folks are able to reach an agreement like mine.
Posted by: MUDDY4LIFE
QUOTE BY XFREEBIRDX---So he said he will fix your problems if you edit out what a crappy company he runs,
and if you edit out how much he gives people the run around who are having problems with the product he sells. End of Quote
Ron said no such thing and did not force me to do anything that I did'nt willfully do on my own. He asked me what we were going to do about the stuff on the Internet and I told him if we could BOTH reach into a gentlemans agreement over the phone with my ATV issues, than I could make them posts disappear.We BOTH agreed to terms that made us BOTH happy[in writting over the FAX], and I kept my side of the deal by editing the posts and paying what I thought was a fair price for the quad I disputed with my credit card company.
Ron is not a bad person to talk to one on one. Its just to bad it took him 5 1/2 months to make it happen.
Posted by: MUDDY4LIFE
Just because I edited my responses does not mean I will buy again from this company.
Let me make myself perfectly clear, it would take ALOT of convincing and gaurauntee's in writting before I would ever buy another ATV from High RPMracer. It should NEVER take almost 6 months to iron things out over a 650 dollar ATV...After talking personally to Ron, the guys seems to want to do the right things and seems like a nice enough fellow, but its my opinion that he is under-staffed or have some employee's who just dont care?It does appear that he is finally addressing some of these issues,but it may take alot of time to erase past damages.
Posted by: 2manytoys
Not saying you did anything wrong but most people that have bought a chinese atv has good luck with them. It all comes down to dealer and owner preperation. Highrpmracer has had a bad name for a long time and they also have been running under other names. Yes the name brands are better but alot of people either cant afford or dont want to spend alot on a first atv. These are great starter atv's if the proper research is done.
Posted by: LTZ
Locked at the request of teej6.
Posted by: Scootergptx
No rabbit punches and nothing below the belt.
LET'S GET IT ON!!!!
Posted by: Scootergptx
Quote
Originally posted by: mywifesquad
This thread has gotten real interesting. BR>
Easy on the spin for a while guys, its time will come. hr>
No problem here. This is better than anything on tv.
Posted by: motox26
I don't see why anyone's full name would be posted without permisson.
Posted by: motox26
Quote
Originally posted by: Catterman
Quote
Originally posted by: MUDDY4LIFE
And for the record,I would suggest you remove my full name before I sue your ass for a direct violation of privacy act laws we have in the USA.
Not to be an arsss or anything, but I can click on your profile and see your last name too. And not that I am taking Ron's side, but how is it a violation of a privacy act if he does post your last name? I am just wondering, thanks! hr>
Oooooo, I didn't notice that. Really Muddy, you have no reason to complain over the name usage.
BTW, Im not taking HighRPMracing's side either, they seem have their troubles with satisfying customers.
Posted by: motox26
Quote
Originally posted by: MUDDY4LIFE
I have every reason to complain. Its a clear violation of privacy laws when the last name given in my profile is not really my last name [for SECURITY reasons] and this Ron guy goes off and LISTS my REAL last name in a public forum.
Oh, my bad man, I didn't realize that those were two different names.
Posted by: Fastestdad
Sounds like another fly by night web seller. Sorry to hear that. How much did you save instead of buying from Raceway Here on ATV conn. They have a good reputation but people keep getting ripped off elsewhere. Sorry for your boys quad. Glad he didnt get hurt.
Posted by: Catterman
Fight!!!! Fight!!!!
Posted by: Catterman
Quote
Originally posted by: MUDDY4LIFE
And for the record,I would suggest you remove my full name before I sue your ass for a direct violation of privacy act laws we have in the USA.
Not to be an arsss or anything, but I can click on your profile and see your last name too. And not that I am taking Ron's side, but how is it a violation of a privacy act if he does post your last name? I am just wondering, thanks!
Posted by: mywifesquad
This thread has gotten real interesting. BR>
Easy on the spin for a while guys, its time will come.
Posted by: mywifesquad
This is a simply fascinating ending.
If I didnt have so much respect for Muddy and Happy Id be very suspicious.
Any one else notice how many views this thead has. 1113 views. Only 60 replies
Posted by: OneFlyCowboy
Quote
Originally posted by: Scootergptx
No rabbit punches and nothing below the belt.
LET'S GET IT ON!!!!
I'll KICK YOU IN DA NUTZ!!! you didnt say anything about kickin. img src="i/expressions/face-icon-small-happy.gif" border="0">
Posted by: OneFlyCowboy
Quote
Originally posted by: xFreebirdx
Hope he doesn't run his company the same way, having to rely on others to fix his mistakes.
Thanks mods for editing that, But I think you should of left your brand: "edited by ATV Connection Moderators"
hr>
Sorry about that.. I'll be sure to leave the Post Ho Patrol Mark in the Future
Posted by: Webopper
Wow, seems to me that Ron there spends allot of time sending out letters to unhappy customers.
Posted by: teej6
Purchased a Kazuma Falcon MKll 110cc from them less than 2 months ago. While my son was riding it, one of the front wheels almost completely came off when the bolt behind the wheel to the bottom A arm came out. My son could have been seriously injured had he not been going slow still breaking it in.
I contacted High RPM Racers warranty dept. 3 weeks ago for assistance for what I needed to do to repair this, have it repaired, some kind of instructions on what they wanted me to do.
3 weeks and High RPM Racer has yet to get back to me!!!!! No concern for their customers satisfaction or safety as far as I am concerned!
Do Not Buy from them. High RPM Racers customer service seems to be a constant issue from several other threads that I have seen. We need to warn other purchasers. Post on other web sites, etc. As far as I am concerned, they take the money, drop ship you a bike, then run. You are then on your own.....
Teej6...................Irritated parent!!!
Posted by: teej6
You are correct. I had to contact the factory in China. They directed me to a "safety notice" and complete with a diagram that they issued OVER 1 YEAR AGO! This is exactly where my sons wheel came off. The factory told me that there is supposed to be two PINS installed in the ball joint assembly that prevent this from happening.
HighRpmRacer has yet to respond to me. E-mails have gone unanswered! I have left two messages for Jack and he has yet to call me back or leave a message. I let the woman I spoke with know about the safety notice and she immideately responded with "yes, that should have been updated before it was sold". "I'll let Jack know".
It is interesting that when I contacted the factory, they assumed that Raceway sold me the bike and couldn't understand why they sold it to me that way. Is Raceway the USA distributor to these other companies that are selling Kazumas in the USA?
Here is my question to all of you. HighRpmRacer is in the state of IL. They won't respond to me. There was a safety notice issued instructing that a safety issue be corrected. HighRpmRacer is evidently aware of this and they are selling units without correcting the problem. Someones child is going to end up getting injured. Who can I notify to take action against this company? Aside from the fact that I need this issue resolved for my new Kazuma, I need to take action to prevent someone elses child from getting severly injured or possibly killed.
Who can I notify to investigate HighRpmRacer in IL and force them to make the safety repairs?
Teej6
Posted by: teej6
Well today I called the BBB, the Consumer Product Safety Commision, the Federal Trade Commision, and the Comsumer Protection Agency. Guess what??
This evening I got a call from HighRpmRacer. I was asked what I wanted to do to have this repaired? I won't bore you with the conversation, but I am going to remove both A-arm/ball joint wheel assemblies and send them back to HighRpmRacer to be repaired, then they will send them back to me.
I was again told that this unit should not have been shipped to me in this condition. I learned that they have had to repair others with the same problem and that Kazuma makes the new ones different.
I was told that they will not take to long to repair and get back to me. We will see. I will update when I get my repaired parts back.
Thank you, Teej
Posted by: teej6
Happydad, I just found today that you sent me a private message 3 weeks ago. I never received an e-mail telling me I had one and I just noticed it today. Glad you got it worked out.
Here is my update!
I was instructed to ship them my A-Arms back at my expense with delivery confimation. This was a heavy package. It cost me $25.95. Clare at HighRpmracer, instructed me to mail them the reciept and HRPM would reimburse me. [ you guys reading know where this is going yet.]
I received my repaired A-Arms back within 1 1/2 weeks, but NO shipping refund. I called HighRpmracer on January 27 to check on my shipping refund. Spoke to Clare again and she put me on hold, came back and told me the check was going out in the mail on Monday January 30. I never received the check that week. So yesterday 2/6, I called back and again spoke to Clare. She checks my customer order number and tells me that there is no memo concerning a shipping refund. She says it showed where my parts were received, repaired, and shipped back to me.
Now less than 2 weeks prior, Clare checks and tells me the check is being sent to me, now she tells me there is no record!!!!
Well I reminded her that I had to open a Better Business complaint to get any response from HighRpmracer to repair my under warranty ATV and that I would not close the complaint until I received my refund and that I would in fact open another Better Business complaint over this shipping issue.
Even though I got my parts repaired, they were damaged due to a Kazuma factory problem that HighRpmracer knew about, plus my ATV was under warranty. This should not have cost me anything. I will get my money back!!!
Here is some advice in trying to contact HighRpmracer, never leave answer machine messages for any other their departments. They WILL NOT RESPOND! Call their phone number, when you get their voice messages, immideately press 0 and wait for an operator to answer. [this is usually Clare] Never leave an answer machine message for the 0- operator either. Keep calling back until you get a person to answer the 0 option.
HighRpmracer will NOT respond to e-mails and they will not return answer machine messages.
Here are some phone numbers you can call to get results if you have problems with HighRpmracer;
Better Business Bureau of [ILL], 1-314-645-3300
Consumer Product Safety Commision 1-301-504-7923
Consumer Protection Agency [ILL] 1-618-529-6400
Federal Trade Commision 1-877-382-4357
Teej6
Posted by: teej6
Well miracles can happen!!
After calling and threatening another BBB complaint, I received a check from HighRpmracer yesterday to cover my costs of shipping them back under warranty, critical damaged parts that the manufacturer had warned about.
I'll never deal with them again. HighRpmracer should not be allowed to deal in Internet mail order business. I wonder if their local drive up customers have complaints.
All of you subscribed to this thread, help me keep this thread bumped to the front page so others will keep seeing it. Thanks for all of your support.
Also, I am in contact with a US government safety agency that I am gathering information for so that they can look into this Kazuma Falcon MKll model with this safety problem. They want to make sure that all the affected models in these drop ship warehouses are not sold until repaired. If you know where any of these warehouses are, please let me know so I can forward the info on. I know of one warehouse in Chicago somewhere, and another in Texas somewhere. Lets help prevent a childs injury or possibly death.
Teej
Posted by: teej6
bump
Posted by: teej6
Ron,
Yes your company finally took care of my situation. It took several months to get everything taken care of and a lot of work on my part to get your company to respond. as you have records to log ons, you should be able to verify my attempts to contact your company.
After my son's falcon broke, I sent Highrpmrace 2 different e-mail notices. I am not sure which one I sent first, but I sent one to your customer service then another to your warranty dept. I believe. In either case, neither e-mail was ever responded two in over 2 weeks and no one bothered to call me.
Again, this was a critical, potential life injuring break down on my son's quad, yet no one responded.
Now you posted above all the employees you claim to have monitoring phones? As I had no response to the e-mails, I tried calling. I made several calls during business hours to Highrpmracer and all I got was phone recordings prompting me to different departments.
I left I think 2 different [atleast one for sure] phone messages to your recorded message system. Again, no one returned my calls.
Searching online, I found the Stanic factory web site and contacted them. That is how I found out that my sons falcon breaking had a factory warning issued months before I purchased it. Your company should have received this notice. I talked to other on-line companies that stopped advertising the model I bought from you because of the safety issue.
So I tried calling again, this time instead of listening to your recordings, I pressed "0" and a woman answered the phone. I told her what happened. She told me that the quad should have never been shipped without being repaired. I gave her my cantact information and she was suppose to have someone contact me. Talking to a live person at your business concerning a critical breakdown, I expected someone to contact me soon to make sure my son had not been injured and to assure me that the malfunction would be taken care of.
{that is how I run my company Ron. If my customer is not satisfied, I am not satisfied. And I make sure my customers are handled how I want them handled. You may be too busy to know what is happening or not happening in your own business.}
Then I got on this web site and found other complaints concering HighRpmracer, with references to the difficulty in reaching anyone there and no one responding. After waiting two days for someone to call me back, I contacted the BBB and researched complaints against your company. At that point finding a few other BBB filed complaints compiled with the on line references to difficluties with your company and the fact that at this point in time my original e-mails and left phone messages as well as a personal message taken from the woman I spoke there had yet to be responded to in any way, I decided it was time to file my own complaint. I called a few other government agencies as well.
Within a few hours of filing my complaint I finally got a call from you Ron. So I assume one of the agencies I contacted that day called you and you thought is was time to call me? Do you not think that is an aweful lot of work one of your customers has to do to get you to respond?
Yes I realize Florida is a long way from your place of business, but if you do not have measure in place to take care of customers in other states that do business with HighRpmracer, then you should not be in the drop ship, web selling business.
You gave me the explanation of being busy due to the holidays! That does not matter at all. To conduct business, you have to be able to take care of your customers. No, you will not be able to please everyone and you will get some very hard to please customers, but you have to try harder than your company is at least from my experience.
Had my son gotten injured, you and your company would be in a law suit right now. I suggest you make sure you are only selling the repaired or upgraded models. Find out why e-mails to your departments went unanswered, and why with all the phone employees you claim to have, I had difficulty getting someone to answer unless I pressed "0" and find out why the message I personally left to a person on the phone was not answered. Either you are very unorganized, or to busy and need a very good manager to straighten things out there.
As for my shipping fee? I sent in all the documentation when I sent the parts in. After I received the parts back, I called to see when I would get my check. I was given a date when checks were being mailed out. I waited a week after the date I was told. Having not received the check, I called again to verify. The employee that issues the check was out. The woman I got on the phone checked the computer and told me that there was at that time no reference to send me any check. At this point I threatened that I would start another BBB complaint if I did not receiving a check to cover my shipping costs. I hung up and received my check within a few days.
I thank you for finally taking care of my problem. I should not have had to work as hard as I did to get some response. I can not from my experience recommend anyone use your company unless they are possibly within driving distance. I feel you have a lot to look into at your company.
Teej6
Posted by: teej6
A BIG THUMBS UP TO RON!!! Last night I got a fortune cookie that said, " If you have no critics, you'll likely have no success."
It appears that Ron, CEO of HighRpmracer is now aware of various complaints and is taking steps to personally address and resolve them.
With my business, I have yearly customer surveys go out, [doesn't have to go to everyone] so that I can see where my company is at. Ron, you will not be able to please every customer. And in the retail business, as you know, you will have your share of customers that no one could possibly please. But I have found from my surveys, that I sometimes need my "critics" to realize areas I can improve my business and service.
I hope this is a wake up to any business owner. HighRpmracer did finally take care of and resolve all of my problems. Kazuma products are good machines. If you search through the various makers sections on this web site, you will see that all of them have issues. For example, my Kawasaki has had two safety recalls. I am totally happy with my sons Kazuma. In fact, he has actually almost out grown it and he is out driving it already. He will be ready for a bigger quad by the end of the year and I am already researching into bigger 200cc Kauzma or possibly the Jetmoto 200cc.
The difference with recalls from the name manufacturers is that they search out and notify original owners of the recall. The Chinese makers do not.
Anyway, best of luck to you Ron. I am sure you will see your business grow from here if you keep going in the direction you are going now to improve. Check into your computer system and phone system. Have mandatory employee meetings. Ask for employee suggestions. Instruct how you want things taken care of and handled, what you want to be notified of immideately. Retail is all about satisfying customers. Find a successful business friend and ask a lot of questions about how they run things. As a business owner, you get to choose what you do or do not do. Your business reflects you. Best of luck. I think you are headed in a positive direction.
Teej6
Posted by: cl440
I was made aware of a ball joint problem with these 110's shortly after I purchased mine. I was notified by Kazuma while inquiring about a totally different question.
Was it a ball joint problem that caused the tire to come loose?
Posted by: cl440
And that makes it OK????
Anyway If I were you I would contact the Better Business Bureau of IL. Tell them of your problems with this co. I would also ask them who they think you should contact about the fact that a company has admitted that it has a serious safety issue with its product and they have told you it needs to be fixed. Tell me if this was Honda, GM, Ford Chrysler, Yamaha etc...... that they would not recall your vehicle and fix the problem! I dont care how cheap the kazuma 4 wheelers are, they are selling in America and certain standards must be met by law in this country and selling defective products will never fly in this country! It is illegal!
Posted by: smb05
Even though Muddy and Happy edited their posts, the damage is already done. The damage was was done when the thread was created. The thread title says it all. And the thing is, the thread may have been viewed 1113 times the potential customers that would have bought from this company probably won't because of what people had to say. I am sure that each of the people that viewed this thread told at least a friend or two. It's the classic, when one person is dissatisfied, they tell 7 people who tell 7 people, and so on.
Posted by: happydad
i have had bad things happen to me from this company as well. just hope they take care of the remaining issues before they change thier name and leave evryone they sold abike to hanging. i wish that i had done more research before my purchase.
Posted by: happydad
Quote
Originally posted by: badvox
I am definitely NOT an advocate for the online ATV sellers. However, to
all of you parents out there it is very important that you understand
how to maintain your ATV especially a kids ATV.
YOU MUST CHECK ALL BOLTS!!! I mean come on these things get bounced around in the dirt
and things like tie rods and especially spindles, brakes, etc.. etc.. etc.. can come loose.
The best possible thing I can recomend is to take your kids quads and remove the bolts
yourself then refasten them using loctite!!
Good Luck
badvox
i must agree with you, the 3 atvs i bought for my wife and kids look like they are worth every penny. but dont think that you can take these things out of the crate,ride the crap out of them forever. they need to be properley set up and then maintained, always. i dont have any issues with the ats themselvs, my beef is with the dealer i purchased them from. i have legigitamet needs that should be resolved. i will give them a while to do so.
Posted by: happydad
Quote
Originally posted by: clgrant
hello i purchased a mini 90 for christmas and it ran 2 hours and locked up ruining my daughters christmas,they wont answer the phone or return my messages we went to the local yamaha shop and purchased one today, it cost a little more but i feel so much better with this one.I will never purchase from highrpmracer or kazuma the extra money is worth the piece of mind
im glad for your daughter to get a machine,thats a good thing. but for the people thant may not have the money,i feel that the chinese quads can work. after unwraping these from the crate,it it very important to change the oil imediatly,if this is not done the engine will fail in short order. you may have done this and had a defective engine anyway. i do understand the issue you have w/highrpmracer. i am having some difficulties w/them myself. they will sometimes answer the phone,when they do they say they will take care of the problem,however it seems that thats as far as they go. i need parts that were missing and damaged andi also need paperwork so i can register these bikes and get insurance. my kids cant even ride thier atvs until this happens. i am trying to find someone to contact but it seems like the entire company i.e. kazuma does not want to be botherd after the sale. i will keep trying as i cannot afford to re-purchase 3 more quads.
Posted by: happydad
Quote
Originally posted by: teej6
Well today I called the BBB, the Consumer Product Safety Commision, the Federal Trade Commision, and the Comsumer Protection Agency. Guess what??
This evening I got a call from HighRpmRacer. I was asked what I wanted to do to have this repaired? I won't bore you with the conversation, but I am going to remove both A-arm/ball joint wheel assemblies and send them back to HighRpmRacer to be repaired, then they will send them back to me.
I was again told that this unit should not have been shipped to me in this condition. I learned that they have had to repair others with the same problem and that Kazuma makes the new ones different.
I was told that they will not take to long to repair and get back to me. We will see. I will update when I get my repaired parts back.
Thank you, Teej
will you post those #s so other people that are having problems w/highrpmracer can call as well, i am sure that there are alot of us out there, and it seams that this is the way they conduct buisness w/everone.
Posted by: happydad
Posted by: happydad
Posted by: happydad
Quote
Originally posted by: MUDDY4LIFE
I just received a call from RON @ High RPM RACER and our convesation went well. We both reached into an agreement and as a result of our agreement,I also informed him that I would edit my posts.
I hope the rest of you folks are able to reach an agreement like mine.
I also had a phone convesation w/ ron just a while ago. after we spared for a bit we came to the conclution that sparring was doing us no good. wetalked for sometime he gave me some of insight from his perspective. i listend to what he had to say. we dont always have to agree with one another all the time. but we came to an agreement. i thought about this for a few moments and realized that a majority of my posts had some bite. when purchasing an atv in this manner it can be stressful if you are not prepared and things are not going the way that we imagined. i was not and when things did not go as i had expected i did not think of anyone but me. so my posts were mostly negative. i did however post a couple times about the courtious service that i recieved from clair and jane. they were always pleasant and tried to help. i was for the most part able to get thru to them at will.( i called alot). i have been happy w/ the quads i purchased and as a show of good faith i am going to remove the negative posts i recently made in haste. i would sugest however if you are going to purchase a quad online, that you do your research prior to doing so. i know that ron would agree with this as would any reputable dealer. joe
Posted by: clgrant
hello i purchased a mini 90 for christmas and it ran 2 hours and locked up ruining my daughters christmas,they wont answer the phone or return my messages we went to the local yamaha shop and purchased one today, it cost a little more but i feel so much better with this one.I will never purchase from highrpmracer or kazuma the extra money is worth the piece of mind
Posted by: clgrant
I felt the same way with the price i am a homemaker and my husband works for walmart but after this expierience ive learned cheaper is not always better good luck on getting them to fix yours.
Posted by: clgrant
ron, this is crystal.I purchased this atv for a christmas present my daughter spentchristmas eve watching her friends ride.you sent me a starter in febuary with no money to return the old one i went to a local dealer and purchased her a new 4 wheeler 4 day after christmas when i realized you guys were not going to answer the phone.IN MY DAUGHTERS EYES YOU RUINED HER CHRISTMAS so if you want your starter you can drive to west virginia and get glad to never do business with you again
Posted by: clgrant
ron, by the way if you decide to drive to west virginia to get your starter please bring a trailer to haul back your piece of scrap metal!!!!!! if you would learn to read you would see that all 31 times i logged on a ask when will it be here .....crystal
Posted by: badvox
I am definitely NOT an advocate for the online ATV sellers. However, to
all of you parents out there it is very important that you understand
how to maintain your ATV especially a kids ATV.
YOU MUST CHECK ALL BOLTS!!! I mean come on these things get bounced around in the dirt
and things like tie rods and especially spindles, brakes, etc.. etc.. etc.. can come loose.
The best possible thing I can recomend is to take your kids quads and remove the bolts
yourself then refasten them using loctite!!
Good Luck
badvox
Posted by: badvox
Quote
Originally posted by: happydad i must agree with you, the 3 atvs i bought for my wife and kids look like they are worth every penny. but dont think that you can take these things out of the crate,ride the crap out of them forever. they need to be properley set up and then maintained, always. i dont have any issues with the ats themselvs, my beef is with the dealer i purchased them from. i have legigitamet needs that should be resolved. i will give them a while to do so.
Very good way of thinking about it. You are absolutely correct in that the dealer needs
to get you staright on your issues. The biggest problem, in my opinion, with most of these
new atvs is that there is no dealer support that goes with them. Dont get me wrong I have
seen many of them that are plain garbage but some of them are really good well ok decent enough.
I got my son a meerkat and he loves it. Of course I will take care of it and it will last a long long time.
Go get 'em happydad
badvox
Posted by: badvox
Quote
Originally posted by: teej6
Who can I notify to investigate HighRpmRacer in IL and force them to make the safety repairs?
Teej6
Teej
I respect where you are coming from completely. I want to just respond with some info for you.
I used to sell Kazuma's. Let me explain a little about how this Chinese industry works for you.
Essentially there is no factory in the same sense of the word as say Honda.
The chinese factory doesnt notify anyone and I guarantee that.
The US Distributor for Kazuma? That could be you my friend. That "IS" the problem with most
of the new Chinese imports. Yes, they have a US Distributor in Texas named Kazuma. However,
anyone can purchase quantities of the products they make and then sell them themselves.
The factory doesnt care who you are and in no way do they ever notify any of these people of
any problems.
Furthermore one of their other businesses is counterfeiting auto parts. How would you like
some Kazuma Chinese brake pads my friend?
Good luck with your issue!!
Posted by: badvox
Quote
Originally posted by: cl440
And that makes it OK????
Anyway If I were you I would contact the Better Business Bureau of IL. Tell them of your problems with this co. I would also ask them who they think you should contact about the fact that a company has admitted that it has a serious safety issue with its product and they have told you it needs to be fixed. Tell me if this was Honda, GM, Ford Chrysler, Yamaha etc...... that they would not recall your vehicle and fix the problem! I dont care how cheap the kazuma 4 wheelers are, they are selling in America and certain standards must be met by law in this country and selling defective products will never fly in this country! It is illegal!
So far our government has not shown any desire to stop the madness.
I agree that it is illegal but they are not stopping it.
The big four have recalls all the time as do Polaris, Arctic Cat, etc..
Kazuma, Yamoto and all the rest could not possibly recall the vehicles
as they operate without dealer networks mostly.
badvox
Posted by: badvox
Quote
Originally posted by: teej6
Well today I called the BBB, the Consumer Product Safety Commision, the Federal Trade Commision, and the Comsumer Protection Agency. Guess what??
This evening I got a call from HighRpmRacer. I was asked what I wanted to do to have this repaired? I won't bore you with the conversation, but I am going to remove both A-arm/ball joint wheel assemblies and send them back to HighRpmRacer to be repaired, then they will send them back to me.
I was again told that this unit should not have been shipped to me in this condition. I learned that they have had to repair others with the same problem and that Kazuma makes the new ones different.
I was told that they will not take to long to repair and get back to me. We will see. I will update when I get my repaired parts back.
Thank you, Teej
Way to go brother!!! Nice work!
badvox
Posted by: xFreebirdx
Quote
Originally posted by: ronkosydor
Quote
Originally posted by: MUDDY4LIFE
High RPM Racer,
will never see another penny from me. They are the most irresponsable ATV folks on the planet. Phone calls dont get returned,parts missing on NEW units, busted parts ect.
Dont buy from these guys unless you want High Blood Pressure.
Dear Mr. Bill________:
There is always two sides to a story. I sold you 4 atvs as follows: Kazuma Baby Falcon 110, Kazuma Meerkat 50, RedCat VX70, and a Kazuma 90. You claimed to be an atv safety instructor and requested volume buying discounts and you received your discount. The 90cc was refunded in full due to black color not being in stock. You requested a replacement battery for the REDCAT VX70 and you received it. You also submitted a claim for missing or (busted when installed) handlebar clamps on the REDCAT VX70 and you received that request directly from REDCAT Motors. I have no other open warranty-shipping damage claims on this account to my knowledge. Now I have recently been notified of a claim from Visa-Mastercard that you were shipped the wrong color REDCAT VX70? Is it your intentions to finally return the RedCat VX70 for a refund after 5 1/2 months because of wrong color? Or is this a scam to obtain a free ATV? Please clarify!
Ron Kosydor
President/Ceo
HighRpmRacer, Inc.
PS. I sign the checks going out to Verizon Phone Company for 7 incoming phone lines. I also have four (4) full time employees answering the phone from 9-5 mon thru fri, Central Time. We also staff our parts and warranty department with several full time employees. We do not answer abusive or offensive emails.
He still hasn't edited his full name out yet. =[
Posted by: xFreebirdx
Quote
Originally posted by: xFreebirdx
Quote
Originally posted by: ronkosydor
Quote
Originally posted by: MUDDY4LIFE
High RPM Racer,
will never see another penny from me. They are the most irresponsable ATV folks on the planet. Phone calls dont get returned,parts missing on NEW units, busted parts ect.
Dont buy from these guys unless you want High Blood Pressure.
Dear Mr. Bill________:
There is always two sides to a story. I sold you 4 atvs as follows: Kazuma Baby Falcon 110, Kazuma Meerkat 50, RedCat VX70, and a Kazuma 90. You claimed to be an atv safety instructor and requested volume buying discounts and you received your discount. The 90cc was refunded in full due to black color not being in stock. You requested a replacement battery for the REDCAT VX70 and you received it. You also submitted a claim for missing or (busted when installed) handlebar clamps on the REDCAT VX70 and you received that request directly from REDCAT Motors. I have no other open warranty-shipping damage claims on this account to my knowledge. Now I have recently been notified of a claim from Visa-Mastercard that you were shipped the wrong color REDCAT VX70? Is it your intentions to finally return the RedCat VX70 for a refund after 5 1/2 months because of wrong color? Or is this a scam to obtain a free ATV? Please clarify!
Ron Kosydor
President/Ceo
HighRpmRacer, Inc.
PS. I sign the checks going out to Verizon Phone Company for 7 incoming phone lines. I also have four (4) full time employees answering the phone from 9-5 mon thru fri, Central Time. We also staff our parts and warranty department with several full time employees. We do not answer abusive or offensive emails.
He still hasn't edited his full name out yet. =[
Hope he doesn't run his company the same way, having to rely on others to fix his mistakes.
Thanks mods for editing that, But I think you should of left your brand: "edited by ATV Connection Moderators"
Posted by: xFreebirdx
Quote
Originally posted by: MUDDY4LIFE
I just received a call from RON @ High RPM RACER and our convesation went well. We both reached into an agreement and as a result of our agreement,I also informed him that I would edit my posts.
I hope the rest of you folks are able to reach an agreement like mine.
So he said he will fix your problems if you edit out what a crappy company he runs,
and if you edit out how much he gives people the run around who are having problems with the product he sells.
You also have to edit out where you threatened legal action if he didn't fix the problems.
WOW you also have to edit out the recall notice where it was supposed to be fixed before it was even sold?
Well I know you need to do what you need to do to get your quad fixed.
So is that going to be there new company policy, "if you don't say anything about how badly we treat our customers with problems we will fix what is wrong with your machine". LOL.
I wonder if they are going to put that in the warranty also. lol. =]
Glad you got it resolved tho. =]
Posted by: Rah2001
Hey guys, I bought a mini 90cc from High Rpm racer back in early December. However since I live a couple hours away I drove down and hand picked the quad, started it and tested it out to make sure everyting was ok. I saw there "shop" first hand and it leaves alot to be desired. It sits in the middle of nowhere and is very disorganized. The 2 guys that where working there new absolutley nothing about atv's, and the owner was not around. This being said I have been very happy with the quad my son loves riding it. I have not had any problems so far and would recommend these mini 90's to anyone looking for a inexpensive first time quad. Just be sure to thouroghly go over the machine to verify all bolts are tight and secure. After all it is your kid riding it.
Posted by: btemefordboy
they shouldn't be able to sell atvs at all as far as i am concerned
Posted by: btemefordboy
to busy trying to save his business or what he may have left to worry about editing the name.
Posted by: btemefordboy
i would have to agree on that one
Posted by: ronkosydor
Quote
Originally posted by: 2manytoys
Not saying you did anything wrong but most people that have bought a chinese atv has good luck with them. It all comes down to dealer and owner preperation. Highrpmracer has had a bad name for a long time and they also have been running under other names. Yes the name brands are better but alot of people either cant afford or dont want to spend alot on a first atv. These are great starter atv's if the proper research is done.
My name is Ron Kosydor and I am the President/CEO of HighRpmRacer, Inc. I need clarification from 2manytoys as to what other names I have been running this business under? And what does a "bad name for a long time" mean? I want to make sure no one is confusing my company with some other company. Thanks in advance for a reply!
Posted by: ronkosydor
Quote
Originally posted by: MUDDY4LIFE
High RPM Racer,
will never see another penny from me. They are the most irresponsable ATV folks on the planet. Phone calls dont get returned,parts missing on NEW units, busted parts ect.
Dont buy from these guys unless you want High Blood Pressure.
Dear Mr. Bill _______:
There is always two sides to a story. I sold you 4 atvs as follows: Kazuma Baby Falcon 110, Kazuma Meerkat 50, RedCat VX70, and a Kazuma 90. You claimed to be an atv safety instructor and requested volume buying discounts and you received your discount. The 90cc was refunded in full due to black color not being in stock. You requested a replacement battery for the REDCAT VX70 and you received it. You also submitted a claim for missing or (busted when installed) handlebar clamps on the REDCAT VX70 and you received that request directly from REDCAT Motors. I have no other open warranty-shipping damage claims on this account to my knowledge. Now I have recently been notified of a claim from Visa-Mastercard that you were shipped the wrong color REDCAT VX70? Is it your intentions to finally return the RedCat VX70 for a refund after 5 1/2 months because of wrong color? Or is this a scam to obtain a free ATV? Please clarify!
Ron Kosydor
President/Ceo
HighRpmRacer, Inc.
PS. I sign the checks going out to Verizon Phone Company for 7 incoming phone lines. I also have four (4) full time employees answering the phone from 9-5 mon thru fri, Central Time. We also staff our parts and warranty department with several full time employees. We do not answer abusive or offensive emails.
Posted by: ronkosydor
Quote
Originally posted by: happydad
teej6, thanks for the reply. this is the way that highrpmracer does buisness. i believe the only reason i got my stuff is becouse of what you did. i bought 3 qudas from them, it cost me a lot of money, and w/so many issues, i was in contact w/ clair, jane, marge & paul almost on a daly basis for 2-1/2 months. they new my name very well but i dont think they were going to do a single thing until you came to them w/ the phone calls to the bbb,ect.. at that point i threatend them w/ the same and eventually got my parts. thanks teej6, excellent work, and buyers beware. joe. hr>
Dear Joe:
I sold you a Kazuma Adult Falcon 250, Kazuma Dingo 150 and a Kazuma Falcon 110. Upon receipt of your shipment a claim for shipping damage was received for a missing tail-light lens on the dingo 150, a missing tail-light assembly for the falcon 110, a broken plastic tab on the Dingo 150 seat. Another warranty claim was submitted at a later date for a rubber intake manifold on the Falcon 250. All replacement parts have been shipped. All registration documentation has been supplied for the VIN numbers you turned in. Currently there is a note that one of your Certificate of Origins had an incorrect VIN number and you are mailing us back the incorrect Certificate for a corrected document. I sure do not remember any threats being made to me for tail lights or a replacement seat?? Or a replacement intake manifold? Please clarify if I have missed some conversation or ?
Thanks in advance for a reply!
Ron Kosydor
President/CEO
HighRpmRacer, Inc
Posted by: ronkosydor
Quote
Originally posted by: clgrant
hello i purchased a mini 90 for christmas and it ran 2 hours and locked up ruining my daughters christmas,they wont answer the phone or return my messages we went to the local yamaha shop and purchased one today, it cost a little more but i feel so much better with this one.I will never purchase from highrpmracer or kazuma the extra money is worth the piece of mind
Dear Crystal: I sold you a Mudcat 90 on 11-1-05, and then sold you a Kazuma Mini Falcon on 12-19-05. I received a warranty claim for a starter for the MudCat 90 and shipped you a free replacement starter. I still need the old starter back so I can get credit for it. I have no record of any warranty claims being submitted for the engine problem on the mini-falcon 90. Do you have a warranty claim number that I can check on? We have mini-falcon 90 engines complete sitting on our parts shelf ready for shipment. Finally, I don't understand why you had no problem in contacting us to receive a replacement starter, (since you created an account on our website on 10-25-06, there has been 34 logons with your id and password, with the last logon dated 2-6-06, yet there is no information posted about problems with the Kazuma Mini-Falcon 90cc engine.) Yet you claim I don't answer the phone or return messages. I am a little confused. Please Clarify!
Ron Kosydor
President/CEO
HighRpmRacer, Inc.
Posted by: ronkosydor
Quote
Originally posted by: MUDDY4LIFE
Ron,
Scam my ass pal. After MANY phone calls to your company and unkept promises along with many unreturned phone calls for WEEKS, I took action in my own hands to fix my problems.You can have your POS 70cc as long as YOU pay to have it boxed and shipped back to your factory.Why dont YOU tell the WHOLE story?
Folks are TIRED of dealing with rip-off artist like yourself.You lied to my credit card company.
Here is YOUR CLAIM,
We always ship in perfect condition. Customer was informed of our policy that full refunds are available if ATV is returned to our place of BUSSINESS.---End of Quote*
First off Pal,NEVER at ANYTIME did ANYONE within your organization offer to give me back a refund if I shipped the ATV back to you guys or this would have been done MANY months ago.I still dont have the missing chain gaurd and the battery is JUNK.
Come get your POS buddie, but be ready to package it and pay for the return shipping yourself.I've already got enough of my own $$ and time in this POS.
And for the record,I would suggest you remove my full name before I sue your ass for a direct violation of privacy act laws we have in the USA.
Dear Bill:
Our return policy is posted on our website. Let me get this straight. This whole fight is over a plastic chain guard and the battery received with the unit was defective and also the new battery I shipped you is "junk", is that correct?
The freight company will not pick up the unit for return unless it is on a pallet and tied down. All gas must be drained from the unit. Unit must be wrapped in plastic or shrink wrap. I will be happy to request that my freight company pick up this unit when you notify me that it is packaged properly for return. I wish to resolve this matter, I am assuming that there is no problems with the other atvs purchased by you. I am assuming that the RedCat VX70 being returned is in like new condition because you couldn't ride it with 2 junk batteries and missing chain guard? I can be easily reached by phone mon-fri 9-5 central time on one of my 7 incoming phone lines. If you would like---I can quote your claims also concerning wrong color as an attempt to dispute your credit card payment.
Ron Kosydor
President/CEO
HighRpmRacer, Inc
Posted by: ronkosydor
Quote
Originally posted by: teej6
Well miracles can happen!!
After calling and threatening another BBB complaint, I received a check from HighRpmracer yesterday to cover my costs of shipping them back under warranty, critical damaged parts that the manufacturer had warned about.
I'll never deal with them again. HighRpmracer should not be allowed to deal in Internet mail order business. I wonder if their local drive up customers have complaints.
All of you subscribed to this thread, help me keep this thread bumped to the front page so others will keep seeing it. Thanks for all of your support.
Also, I am in contact with a US government safety agency that I am gathering information for so that they can look into this Kazuma Falcon MKll model with this safety problem. They want to make sure that all the affected models in these drop ship warehouses are not sold until repaired. If you know where any of these warehouses are, please let me know so I can forward the info on. I know of one warehouse in Chicago somewhere, and another in Texas somewhere. Lets help prevent a childs injury or possibly death.
Teej
Dear Tim:
I would never knowingly ship any atv with any type of safety defects. I, being the father of 5 know the importance of keeping children safe (all of my kids ride atvs and horses). Some ATV problems must be dealt with at the shop location. Kazuma recommended that your model be drilled and safety wired. It becomes difficult when your atv is located in Florida and my shop is in Illinois. Therefore, we agreed to do the recommended dealer work here and reimburse you for the shipping charges. We process hundreds of orders daily for parts, accessories and atvs and have no desire to "rip u off" for a mere 25 bucks shipping reimbursement. Our accounting department requires receipts for IRS purposes and our accounting department usually issues checks on the 15th and 30th of the month. We received your A-arms and were able to do the necessary machining and get them shipped back to you within 3 days. I am always interested in keeping up to date on any ATV safety issues.
Ron Kosydor
President/CEO
HighRpmRacer, Inc.
Posted by: ronkosydor
Quote
Originally posted by: Rah2001
Hey guys, I bought a mini 90cc from High Rpm racer back in early December. However since I live a couple hours away I drove down and hand picked the quad, started it and tested it out to make sure everyting was ok. I saw there "shop" first hand and it leaves alot to be desired. It sits in the middle of nowhere and is very disorganized. The 2 guys that where working there new absolutley nothing about atv's, and the owner was not around. This being said I have been very happy with the quad my son loves riding it. I have not had any problems so far and would recommend these mini 90's to anyone looking for a inexpensive first time quad. Just be sure to thouroghly go over the machine to verify all bolts are tight and secure. After all it is your kid riding it.
You forgot to mention it was a brand new building with the showroom still under construction. And my guys are very well trained about atvs. My number 1 salesman has been an employee for over 15 years and continues to break all sales record. You also forgot to mention all the parts stacked on shelves and in boxes. Obviously, you felt confident and safe making your purchase and handing over the dough!
Ron Kosydor
President/CEO
HighRpmRacer, Inc.
