[Steiger Powersports]

Hello everyone! I am the general manager of Steiger Powersports and I'm also the salesman that sold rhino-65 his '09 Brute Force that injested water thru the airbox and into his engine which destroyed the top end of his atv. rhino-65 was riding his atv thru a puddle up to the floorboards at speed which caused a substantial amount of water to be sucked into the airbox, thru his air filter, thru the throttle boddies, and into his motor. His oil was milky and his piston rings were stuck in the cylinders. What i just described is not in dispute. Rhino-65 understandably was very dissapointed when he was initially told kawasaki would not warranty the motor because in their words "customers need to drive slowly thru water that is no deeper than the floorboards. Riding at speed thru water is what caused the water to enter the intake which in turn caused the damage to the motor". If kawasaki warrantied anyone's atv that had water in the motor then everyone would be riding in water up to their handlebars because they would expect kawasaki to warranty any breakdown which could occur. The point is kawasaki was skeptical of rhino-65's claim that the puddle was not considerably deeper than the floorboards. After review, (and our pleading on the customer's behalf that kawasaki should take care of an excellent customer) Kawasaki decided to warranty all the parts to repair the engine (new cylinders, pistons, rings, etc.). They would not, however warranty any labor for the repair. The labor bill was split in half for rhino-65. We at Steiger Powersports covered half the labor cost even though we were not reimbursed by kawasaki. rhino-65 had to pay a total of $425.00 + tax. We regret that our valued customer had to pay anything out of pocket. We at Steiger's went to bat for rhino-65 as much as possible. Consumer's do need to keep in mind dealer's don't want unhappy customers. I hope rhin0-65 responds to this post to share his thoughts. Thanks for listening everyone! Stay safe. - Rod Hall G.M. Steiger Powersports